{"xsrfToken":"aec258a427e7591341a3fbd19fff0191c68da07a_lout","branding":{"id":"14","key":"mcsd","name":"Magestore Customer Service Desk","portalBaseUrl":"/servicedesk/customer/portal/14"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ff6c2f","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"14","key":"mcsd","projectId":10322,"serviceDeskId":14,"name":"Magestore Customer Service Desk","description":"<p>Welcome! You can raise a request for Magestore Customer Service Desk using the options provided.</p>\n<p>We will response not later than 1 business day 24h Vietnam Working Day (GMT+7)</p>","portalBaseUrl":"/servicedesk/customer/portal/14","reqTypes":[{"id":"135","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://magestore-service.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[27],"key":""},{"id":"137","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://magestore-service.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[27],"key":""},{"id":"136","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://magestore-service.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[27],"key":""},{"id":"139","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://magestore-service.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[27],"key":""},{"id":"140","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://magestore-service.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[27],"key":""},{"id":"141","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://magestore-service.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[27],"key":""},{"id":"134","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://magestore-service.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[27],"key":""},{"id":"138","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://magestore-service.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":27,"name":"General"}],"orderMapping":{"27":[134,135,136,137,139,140,141]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"10f8a031-242c-3f30-a8ef-592cfdbb2858","appLinkName":"System Confluence","appLinkUrl":"https://magestore-service.atlassian.net/wiki","spaceKey":"PD","spaceName":"Magestore solutions Docs","spaceUrl":"https://magestore-service.atlassian.net/wiki/spaces/PD","isServer":false},"labels":[],"projectKey":"MAGE","serviceDeskId":14,"kbLinkDomainURLs":["https://magestore-service.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":14,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MAGE","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwM2ZlNzkxMi1iODg5LTRjYWEtYWE0MS05MWQ4YTk2OGNmNDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzIyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDI5NjI0NzIsIm5iZiI6MTc0Mjk2MTI3Mn0.9ffHFE-Ak-AbzhFkYzDYZXPKETnI_vr0CyWozE73YL8","targetCollection":"upload-project-10322","endpointUrl":"https://api.media.atlassian.com","clientId":"03fe7912-b889-4caa-aa41-91d8a968cf48","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":141,"projectId":10322,"form":{"name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","intro":"<p>See a place where we can do better? We're all ears.</p>","instructions":"","icon":10539,"iconUrl":"https://magestore-service.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/14/create/141","requestValidateBaseUrl":"/servicedesk/customer/portal/14/validate/141","calendarParams":{"firstDay":0,"date":"2025-03-26T10:54:33+0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"10f8a031-242c-3f30-a8ef-592cfdbb2858","appLinkName":"System Confluence","appLinkUrl":"https://magestore-service.atlassian.net/wiki","spaceKey":"PD","spaceName":"Magestore solutions Docs","spaceUrl":"https://magestore-service.atlassian.net/wiki/spaces/PD","isServer":false},"labels":[],"projectKey":"MAGE","serviceDeskId":14,"kbLinkDomainURLs":["https://magestore-service.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwM2ZlNzkxMi1iODg5LTRjYWEtYWE0MS05MWQ4YTk2OGNmNDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzIyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDI5NjI0NzMsIm5iZiI6MTc0Mjk2MTI3M30.vBQUlAMM_nwZS2fGJ3OXIiqZzuAsQJlw4hI9LOq3rY8","targetCollection":"upload-project-10322","endpointUrl":"https://api.media.atlassian.com","clientId":"03fe7912-b889-4caa-aa41-91d8a968cf48","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=magestore-service","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"aec258a427e7591341a3fbd19fff0191c68da07a_lout","baseUrl":"https://magestore-service.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://magestore-service.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"03fe7912-b889-4caa-aa41-91d8a968cf48","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e47bb0ecf6434c4c8672a29109d24273","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}