1. Use case name
Select the refund reasons
2. Keywords
refund reason, dropdown, return reason, return report
3. Actors + description
As a Store owner, I want the staff can select the refund reason from a pre-defined list so it will save time for the staff as well as easier for me to categorize the refund reason later on.
4. Pre-conditions
The order of the returned product is found in the system.
6. Main flow
As an admin, I can define the list of the common refund reasons in advance.
At the store, after the staff selects the order & refunded items, before completing the refunding process, the system will show the pre-defined list in a dropdown so the staff can quickly select a reason that explains why the customer wants the refund the product.
In case. there is no option matching with the customer reason, the staff can note by text then.
8. Fit & Gap analysis (Keep internal)
Compare this use case with the current Magestore solution to identify 3 types:
- FIT 100%
- Partially FIT + What is the GAP then?
- GAP 100%
Currently, the staff can manually input the reason by text only.