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Please make sure your staff have the permissions mentioned in this article: How to Give Permission on POS Session

  1. Click POS Menu in POS screen

  2. Find Session Management on POS checkout menu

  3. Choose the session In Progress > Click Close Session

  4. Set the Closing Balance > Click Confirm

  5. If the Theoretical Closing Balance is different from real balance (Different <> 0), you must note your reason to explain the Difference. Otherwise, you can’t continue closing session.

  6. Click Validate

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