How to Process a Drop Ship Request

Owned by Trung MT (580)
Last updated: Mar 10, 2022 by sophie2628
3 min read

Drop-shipping (Drop-ship) is a term to describe the retailer does not keeping goods in stock, but instead transferring sales orders and shipment details to the wholesaler/ supplier, who then ships the goods directly to the customer.

Below is a step-by-step guide on how to handle a sales order that will be drop shipped to a customer. If you do not have enough in stock to complete the sales order, then a drop-ship request should be made and sent to the suppliers. The process contains only 3 simple steps:

  • Admin sends drop-ship request to the supplier

  • The supplier ships items to customers and confirm the shipped Qty after shipping

  • Admin creates/cancels shipment

1. Admin sends drop-ship request to the supplier

Path: Fulfillment > Order Fulfillment section > Prepare Fulfill

Select Fulfill button on the right of the order you want to request drop-ship for

The drop-down list in the Shipping Channel field includes drop-ship. Select Request Dropship, choose Add Products to Request then it will show all available suppliers that provide corresponding products. You can choose among these suppliers as preferred.

After that, click on the Add Selected Products(s) to Request and Save button to send drop-ship requests to the suppliers chosen.

The drop-ship request is saved in Dropship Request. The status of this drop shipment in the backend is Pending.

2. The supplier receive notification and handle a Dropship request

Each supplier selected will receive a notification email about the drop-ship request as below: 

As instructed in the email, the supplier follows the login link to access the Supplier Manager page and then fills in the Qty that they can ship.

Note: When adding/ editing a supplier, the Password Management section will be shown. You can set a password and email it to the supplier. The email will be shown as below:

In case the supplier forgets the password, they can request to reset the password. After the request is send, the supplier will receive a notification email as below:

The supplier can use his email address and password to log in on the Supplier page and create drop-ship.  The supplier needs to enter the carrier information and shipped Qty to create shipment. After a supplier create shipment, you will receive a notification email as below:            

If the supplier can not meet your demand, they would refuse to create shipment. You will receive a notification email as below:

3. Admin creates/cancels shipment.

If the supplier refuses to create shipment, you need to create shipment by yourself. Go to the Dropship Request section and find the order you want to work with. Choose Create Shipment to complete this order or Back to Prepare Fulfill to cancel/request dropship from other suppliers.

Notification email when the storeowner cancel the dropship request: