Some troubleshooting issues, you may encounter when creating and printing shipping labels via Magestore Fulfillment with UPS carrier.
- 1 When creating packages and printing shipping labels in the Magestore Fulfillment process (Step 4 - Pack Items), you may encounter some troubleshooting:
- 2 Error message: Shipping labels can't be created. verify that the store information and settings are complete and try again.
- 3 Error message: Failed to send items
If you want to create and print shipping labels using Magestore Fulfillment with UPS Carrier, you must select this shipping method at checkout.
Follow this guide to set up UPS for your stores https://experienceleague.adobe.com/docs/commerce-admin/stores-sales/delivery/shipping-carriers/ups.html?lang=en
When creating packages and printing shipping labels in the Magestore Fulfillment process (Step 4 - Pack Items), you may encounter some troubleshooting:
Error message: Shipping labels can't be created. verify that the store information and settings are complete and try again.
Please make sure that you have filled out the information below.
Admin First Name
Admin Last Name
Store Name
Store Phone
Origin Street Address
Origin City
Origin Region/State
Origin Zip
Origin Country
Path:
System -> Configuration -> Shipping Settings to update Origin fields
System -> Configuration -> General to update store name & phone
Error message: Failed to send items
You need to ensure that the Shipper Number (UPS configuration) is filled out.