Call Center Staff takes Store Pickup orders
- Emmy Le (Unlicensed)
1. Use case name (Required)
Choose pickup location while recording sales order for customer at call center
2. Keywords (Required)
store pickup order, pick up location, call center
3. Actors + description (Required)
As a call center staff, I would like to takes the orders from customer and choose the location customer wants to pick up
4. Pre-conditions
Set up the list of store or pickup locations that the customer can go to pick up products
6. Main flow (Required)
The most common path of interactions between the user & the system:
As an Call Center Staff, I want to take Store Pickup Order for another available Location.
After adding item in cart, User clicks "Add Shipping" button to open the Shipping dialouge.
User selects the Pickup at another Location Shipping method to open the store selection dropdown
User selects one Location in the dropdown as the store for picking up.
User clicks "Save"/"Cancel" button to confirm/cancel the shipping method changes.
If there is not any store available for all items in the cart, the system will display the message "There is no available Location".
8. Fit & Gap analysis (Keep internal)
Compare this use case with the current Magestore solution to identify 3 types: