Do not allow partial Refund (Without Receipt)

1. Use case name (Required)

Do not allow partial Refund (Without Receipt)

2. Keywords (Required)

partial refund, without receipt, not allowed

3. Actors + description (Required)

• As a Staff, I don't want to implement partial Refund without receipt in Checkout

4. Main flow (Required)

The most common path of interactions between the user & the system:

1. Cashier selects “Refund” and then clicks “No Sales Invoice Available” to proceed making refund for customer that does not bring receipt with them. The POS system processes and displays All Products

2. Cashier searches for the items that the customer want to refund and adds it into Refund Cart. The POS prompts Select Payment Method to Refund

3. Cashier selects the appropriated payment method that the customer want to receive money for the refund. The POS prompts associated Take Payment page for selected payment method

4. Cashier enters the amount of money that is going to be refunded to the customer. If the amount is less than the refunded items value, the POS disables/deactivates the “Complete Refund” button. Only in the case that the entered amount is equal to the refunded items value, the “Complete Refund” button is activated and clickable so that the cashier can refund to the customer.

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5. Fit & Gap analysis (Keep internal)

Compare this use case with the current Magestore solution to identify 3 types:

As the moment, POS does not support refund without receipt and partial refund.