dessertlady.ca

1. Business Overview

   1. Timeline

      • What are the typical factors that impact the implementation timeline?

        • Customers require a lot of customizations

      • Describe the critical success factors identified in the Project

        • The close cooperation amongst the parties (Falcon team and customer)

   2. Challenge and solution when they approach Magestore

      • The current system, pain point?

        • Inefficient operation:

          • Can’t create omnichannel experience because current POS doesn’t sync with Magento

          • Manual tasks required in the operating system (kitchen or bakery)

          • Broken customer experience: Interruptions during buying process due to system limitations

c. Stakeholders' and characteristics

Client is quite lowtech, she has an external Magento dev that has been cooperate for a longtime (incharge of website) but quite unavailable. Client willing to invest and cooperate for a stable system and better support.

d. Server Requirement from the client? (for Medium to large clients) Deployment method?

2. Order History

a. Typical Customization divided by each phase (Link each Quotation and detail docs)

• Phase 1: https://docs.google.com/spreadsheets/d/1Y__ws1fNdMmnXHECRxRoLt1Upc3nE5Wxdm8GreQCQwc/edit#gid=740543833

b. General explanation for each phase. (purpose, pain point, reason to act)

• Process update (Start date, end date for each phase)

  • Phase 1: 08/2022

• Any challenges or obstacles?

  • Phase 1:

    • POS install + PIckup date customization

    • Kitchen/ Bakery interface

    • Integration with Moneris to send out payment link once the order is created, sync back the transaction when customer make payment

• Difficult/successful actions were taken to approach the project?

• The outcome of each project

• Client feedback