Loyalty program - Reward point

1. Use case name

Loyalty program - Reward point

2. Keywords

Loyalty program, Reward point

3. Actors + description

• As a store owner, I want to apply the same loyalty program running on the eCommerce site to the physical stores

4. Main flow (Required)

The most common path of interactions between the user & the system:

• Step 1: Set up a rule of reward point at the back end (rule for Earning point and Spending point):

  • System checks all active Earning rate that is configured in the backend, the apply the highest priority (0)

  • Conditions to calculate earn point are:

    • –  Website: apply only Earning rate in Default Website

    • –  Customer Groups

    • –  Earning rate

  • Note: PWA POS could be working in offline mode, so that system can calculate earning points for customers even though the Internet connection is lost.

• Step 2: Customer earn point after each transaction

Open

• Step 3: Customer spend point in each transaction

Open

Formula: Maximum of redeemable points will be dependent on 4 data:

• Maximum redeemable point

• Available point balance

• Subtotal, Discount, Tax, Shipping fee

• Spending rate

• Limit Spending points of applied spending rate.

8. Fit & Gap analysis (Keep internal)

Compare this use case with the current Magestore solution to identify 3 types: